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Privacy Policy

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Last Updated: June 2026

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Steph Grainger is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, download resources, subscribe to receive communications or book events.

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1. Who We Are

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Steph Grainger is the data controller responsible for your personal information.

Email: steph@stephgrainger.co.uk

Website: https://www.stephgrainger.co.uk/

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If you have any questions regarding this Privacy Policy or how we process your information, please contact us using the details above.

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2. Information We Collect

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Information You Provide

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We may collect and process the following information:

  • Name

  • Email address

  • Telephone number (where provided)

  • Information submitted through our contact forms

  • Information provided when downloading free resources

  • Information provided when subscribing to newsletters or marketing communications

  • Information provided when booking events or networking sessions

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Information Collected Automatically

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When you visit our website, we may collect:

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  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on the website

  • Traffic source information

This information may be collected through cookies and analytics technologies.

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3. How We Use Your Information

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We use your information to:

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  • Respond to enquiries

  • Deliver free resources you have requested

  • Send newsletters and marketing communications where consent has been provided

  • Manage event and networking bookings

  • Communicate regarding bookings and services

  • Improve our website and user experience

  • Monitor website performance and security

  • Comply with legal and regulatory obligations

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4. Lawful Basis For Processing

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We process personal information under one or more of the following lawful bases:

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Legitimate Interests

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To respond to enquiries, manage bookings, improve services and maintain website security.

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Contract

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Where processing is necessary to fulfil a booking or provide a service requested by you.

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Consent

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For newsletters, free resources, marketing communications and non-essential cookies.

 

Legal Obligation

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Where processing is necessary to comply with legal or regulatory requirements.

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5. Marketing Communications

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If you subscribe to receive updates, newsletters or free resources, we may send you information relating to business growth, networking opportunities, events, services and relevant updates.

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You may unsubscribe at any time by:

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We will never sell or rent your personal information to third parties for marketing purposes.

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6. Event Bookings and Payments

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Event and networking bookings may be processed through third-party providers including Stripe.

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Payments are processed securely through Stripe and we do not store or have access to your full payment card details.

Please refer to Stripe's privacy information for details regarding payment processing.

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7. Cookies and Analytics

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Our website uses cookies and similar technologies to improve your experience and understand how visitors use our website.

We use:

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  • Google Analytics

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These tools help us understand website performance and improve user experience.

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Non-essential cookies will only be activated once consent has been provided through our cookie banner.

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Please refer to our Cookie Policy for further information.

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8. Third-Party Service Providers

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We may share information with trusted third-party providers where necessary to operate our website and business, including:

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  • MailerLite

  • Stripe

  • Google Analytics

  • Website hosting providers

  • Website support providers

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We only share information where necessary and take reasonable steps to ensure appropriate safeguards are in place.

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9. Data Retention

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We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

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Marketing information will be retained until consent is withdrawn or the information is no longer required.

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Booking and transaction information may be retained where required for legal, accounting or tax purposes.

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10. Your Rights

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Under UK data protection legislation, you have the right to:

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  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Withdraw consent at any time

  • Request transfer of your information where appropriate

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11. Data Protection Concerns And Complaints

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If you have concerns about how we handle your personal information, please contact us in the first instance at:

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steph@stephgrainger.co.uk

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If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

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Website: https://ico.org.uk

Telephone: 0303 123 1113

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12. Changes To This Privacy Policy

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We may update this Privacy Policy from time to time. Any updates will be published on this page and the revision date updated accordingly.

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